- Scope
The following T&Cs apply to all orders placed via our online shop.
- Contractual partner, formation of contract
The purchase contract is concluded with Elisson Olive Oil & More, Inh. Nikolaos Pulos.
The display of products within the online shop constitutes a binding offer on our part to enter into a contract vis-à-vis the items. You may place our products in your basket without obligation and amend your entries at any time prior to submitting a binding order by using the correction facilities that are provided for this purpose and explained during the ordering process. The contract is formed by clicking on the order button which indicates your acceptance of our offer concerning the goods contained in your basket. Once you have sent your order you will immediately receive a confirmation via e-mail.
- Contract language, saving of the contract text
The languages available for concluding the contract are German and English.
We do not save the text of the contract.
- Delivery conditions
Delivery costs are added to the product prices as displayed. Delivery charges are explained within individual product offers.
We only ship our products. A collection of the product in our store is not possible.
If the delivery was not successful due to incorrect or incomplete address, you must bear the costs of the return and the costs of resending.
- Payment
The following payment methods are basically available in our online shop:
Direct bank transfer
If you select the Direct Bank Transfer payment method, we will give you our bank details and deliver the goods after receipt of payment.
PayPal
During the ordering process you will be forwarded to PayPal’s online website. To pay the invoice amount via PayPal, you must be registered there or register first, identify yourself with your access data and confirm the payment instructions to us. After submitting your order in the shop we instruct PayPal to initiate the payment transaction. Directly afterwards, the payment transaction is carried out automatically by PayPal. You will receive additional information during the ordering process.
Pay by Invoice
You pay the invoice after receipt of the goods by bank transfer to our bank account.
- Retention of title
The goods shall remain our property until full payment is made.
- Damage during delivery
If the goods are delivered with obvious damage caused during delivery, please report the defect to the carrier and notify us without delay. Failure to make a complaint or to make contact does not in any way affect your legal rights or the enforcement of such rights, notably your warranty rights. However, in doing so you help us to assert our own claims against the carrier or transport insurer.
- Warranty and guarantees
We are under a legal duty to supply products that are in conformity with this contract.
For consumers, statutory warranty rights governed by the law of the country where the consumer has his habitual residence apply. Information on any additional guarantees and their precise conditions that may apply can be found next to the product and on specific information pages in the shop, if applicable.
Customer service: You can reach our customer service for questions and complaints via e-mail at info@elisson.de.
- Liability
We shall in any case be liable without limitation for claims due to damages that have been caused by us, our legal representatives or legal agents for injury to life, limb or health
- for deliberate or grossly negligent breach of duty
- for guarantee commitments, where agreed
- towards consumer.
Except these cases, our civil law liability is limited to the foreseeable and direct damages at the time of contract conclusion.
- Online dispute resolution
The European Commission provides a platform for online dispute resolutions (ODR) which can be accessed at https://ec.europa.eu/consumers/odr/.
We are not obliged nor willing to participate on dispute settlement proceedings before a customer arbitration board.
- Protection of minors
Insofar as your order is comprised of goods, whose sale is subject to age restrictions, through the use of a reliable procedure, including a personal identity and age check, we shall ensure that the purchaser has reached the required minimum age. The deliverer shall only hand over the goods after an age check and only to the purchaser in person.